Reference

Legal terms for your account path

data sgp 2025 sets out the Legal terms that apply before you open an account, use DANA or QRIS, and enter the lobby.

Account termsData requestsLocal-law accessCookie choices
data sgp 2025 Legal terms for your account path
POLICY HELP PATHS

Get help with Legal account questions

A clear contact path helps when a Legal question concerns identity, access or a payment record.

Account access If phone verification or a login step blocks your Legal request, tell us the…
Wallet records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, attach the…
Policy changes When you want to question a Legal clause or request a wording change, quote…
DATA CONTROL DETAILS

Know how we handle your policy rights

Legal protection is practical when you can see how account records move through our service. We use account details for access control, phone verification and payment matching, while cookies help retain choices…

Account data

We use the details attached to your account to confirm identity, maintain phone verification and connect a wallet or bank reference with the correct account. You can ask us to correct inaccurate details through the Legal contact path.

Cookies

Cookies can remember session choices and help the account area load consistently on your phone or desktop browser. You can adjust browser cookie settings, although removing some cookies may affect login continuity or saved Legal preferences.

Account security

Keep your password private and sign out on shared devices. If you suspect that another person accessed your account, contact us through the shown support route and mention the approximate time, device type and affected account step.

Payment records

DANA, OVO, GoPay and QRIS references can be retained with transaction details so we can trace an account instruction. Bank transfer and virtual account records may require the matching bank reference before we discuss the request.

Retention reasons

We retain selected records for security checks, account disputes, payment reconciliation and legal duties. Retention is not a promise to keep every field forever; ask us which record you want assessed and we will explain the applicable basis.

Change requests

To request access, correction or removal, identify the account step and provide a safe contact route for our reply. We may ask for reasonable verification before changing data so one person cannot alter another account.

Your Legal questions before account access

These Legal answers cover the points we hear most often before an account is opened or a wallet is connected. They explain local eligibility, account verification, personal data requests, cookies, payment records and contact routes. If your situation is unusual, send the specific clause or account step through the support path displayed on our site so we can respond to the right policy version.

Our Legal terms cover account eligibility, phone verification, acceptable account use, personal data handling, cookies, payment records, policy changes and account closure. They apply when you open an account or use a wallet route, and access depends on local law and your location.

Location does not replace eligibility. If you are in Jakarta, Surabaya or another Indonesian area, access depends on local law and the availability shown for your account path. Check the current Legal notice before verification, wallet connection or lobby access.

Use the support contact shown inside your account area, or the public contact route displayed on our site if you cannot log in. State that your request concerns Legal data access, identify the account safely, and avoid sending your password.

Yes. Send a correction request through the stated contact path and identify the inaccurate field, such as a phone detail or account name. We may request reasonable verification before changing it, protecting the account from an unauthorised alteration.

DANA and QRIS references may be kept with the related account instruction, date and status so we can reconcile a payment question. We use the minimum detail needed for that purpose and may ask for a reference rather than full wallet credentials.

You can change cookie settings in your browser. Some account functions may then forget session choices or require another login step, while the Legal terms still apply to account activity. Contact us if a cookie setting prevents you from submitting a data request.

Quote the section or version you saw and send your concern through the contact path displayed on our site. Include the account step involved, such as phone verification or a payment record, but do not include a password or complete wallet credentials.