Reference

Terms & Conditions Before Account Access

data sgp 2025 Terms & Conditions explain how you open, use and close an account, with clear rules for the lobby, local wallets and policy contact.

Account openingWallet recordsPolicy contact
data sgp 2025 Terms & Conditions Before Account Access
HELP WITH POLICY

Get Clear Answers On Your Terms

A clear question is easier to resolve when it includes the account step, clause and transaction reference involved.

Account policy route Use the support route attached to your account when you need a clause explained.
Wallet status check For a Terms & Conditions question involving DANA, OVO, GoPay or QRIS, add the…
Access clarification If you cannot reach the account area, tell us whether the issue appeared before…
YOUR POLICY RECORD

How We Handle Terms And Account Data

The Terms & Conditions work alongside the account controls you see during verification and payment checks.

Data used for the agreement

We use account details such as your phone verification status, transaction reference and support messages to apply the Terms & Conditions. When a DANA or bank transfer receipt is checked, the record is connected to the relevant account request instead of being treated as a separate profile.

Cookie choices

Cookies may keep your account path and policy page working across a mobile browser session. If you clear them, you may need to repeat login or phone verification. The Terms & Conditions still apply after cookies are removed, because they are tied to your account agreement.

Account security steps

Keep your password and one-time phone code private, and sign out after using a shared device. We may pause an account request when access details do not match the account record. That check supports the Terms & Conditions and helps prevent another person from changing your details.

Record retention

We retain account, payment-status and policy-contact records for the period needed to administer the agreement, resolve a request and meet applicable legal duties. A request to remove or amend data is assessed against those duties, so deletion may not apply to every record immediately.

Request a correction

If your phone number, name or payment reference is inaccurate, contact us from the account support route and identify the exact field. We may ask for a verification step before changing it. This keeps a corrected record linked to the same Terms & Conditions acceptance.

Who handles a question

Our support team handles questions about the agreement, account access, data handling and payment records. State that your request concerns Terms & Conditions, then include the relevant section or account step. We will use the details provided to direct the request to the right check.

Terms & Conditions Answers For Indonesia

These Terms & Conditions questions cover the points you are most likely to check before opening an account or asking for a policy change. We keep the answers tied to the account flow: phone verification, lawful access, payment records, cookies, security and contact requests. If your situation is unusual, quote the relevant clause when you contact us so we can respond to the actual wording.

You can read the current Terms & Conditions on this policy page before opening an account. Check the wording again when the account step asks for acceptance, because that is the version connected to your account record. If a clause is unclear, contact support with its heading and your question.

Yes. The Terms & Conditions apply to account activity connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account. Keep the receipt reference shown for your transaction. If the wallet status does not match the account record, send the reference through the support route for a policy and status check.

You need to follow the account path and complete phone verification when requested. Keep your registered details accurate and do not share your password or one-time code. Access depends on local law, so the Terms & Conditions may require an additional check where local law permits.

You can request a correction through account support by naming the exact field, such as your phone number or account name. We may ask you to confirm ownership before making a change. Some records must remain available for the agreement, payment checks or applicable legal duties.

Cookies can keep your policy and account path active during a mobile or desktop browser session. Clearing them may sign you out or require phone verification again. Clearing cookies does not cancel the Terms & Conditions, because acceptance is recorded with your account.

Contact us through the account support route and explain whether the problem came before or after phone verification. Add your device path and any payment reference if relevant. We will check the account record and explain the applicable access wording where local law permits.

Use the support route linked to your account and label the request Terms & Conditions. Include the clause heading, your registered phone number and a short description of the issue. Do not send passwords or one-time codes; we will request only the verification needed for the enquiry.